Client Website Service Plans

Complete website support for peace of mind, ongoing results and growth

You can’t take chances with your website
– it is (or should be) the channel through which people find you, generating leads and sales.

It is fundamental to the success of your business, so you want peace of mind that it will be available for your audience 24/7 without interruption, that it is an up-to-date reflection of your business and that it will continue to support the ongoing growth of your business.

…but all software, including your website, is vulnerable to attack

The unfortunate truth is that all software is potentially vulnerable to hackers, including the software for your website. The truth is that if big websites like LinkedIn can be hacked, then any website is potentially vulnerable.

So just like you install updates on your computer as part of preventative maintenance, the same should be done for your website.

…and, of course, you need to stay ahead of the crowd

Just as your business evolves, so do your competitors’ and the expectations of your potential customers.

You need to be innovative, keeping your website up-to-date, while taking advantage of all of the existing and developing online strategies.

Is it feasible for you to do this yourself?

Keeping your website up to date, backed up, secure and consistently bringing in new leads, while trying to keep up-to-date with new digital strategies to promote your business can be time consuming!

This is time away from the day-to-day operations of your business and the important things like developing new products and services, and building relationships with your customers, staff and business stakeholders.

We can manage this for you in a more time (and cost) efficient way

Choose a monthly website support plan that is right for you

Website Protect

The Website Protect Plan
includes:

 Wordpress CMS & Plugin Updates 
 24/7 Security Monitoring
 Daily Backups
 No Lock In Contracts
 Video Tutorials

$60/mo

Website Protect Plus

The Website Protect Plan
inclusions plus:

 Detailed Monthy Report
 1 hour content changes

$150/mo

Business Lite

The Website Protect Plan
inclusions plus:

 Detailed Monthly Report
 2 Hours Content Changes

$220/mo

Business Unlimited

The Website Protect Plan
inclusions plus:

 Detailed Monthly Report
 UNLIMITED content changes

$697/mo

*Prices are per month and exclusive of GST

Frequently Asked Questions

How do "Unlimited Content Changes" work?

You simply send us an email with clear instructions on the content you want to change on your website and we get straight to work and let you know when it’s done – usually by the next business day.

We work on one task at a time, so emails should only contain one task at a time and wait for the proceeding task to be completed before requesting another website update.

Content changes include any text or image change that will take us 30 minutes or less. This typically covers things like adding a testimonials section or a new event to your website.

These tasks do not cover advanced or custom features like an online shop, membership section or anything that requires advanced coding.

What happens if my website is hacked, breaks, etc?

The whole purpose of our website support plans is preventative care, so we work hard to prevent anything from happening. However, in the case something does happen and your website needs emergency care, we will be there to get it back online as soon as possible.

We cannot promise your website will not be hacked but by keeping it updated we will certainly be minimising the risk and will be ready to restore and cleanup your website with one of our backups.

What if I need something outside the scope of my plan?

We will evaluate requests that exceed your plan on a case-by-case basis, and with approval, work past the time allowance for your plan and bill for time exceeded.

For significant work beyond your plan’s allowance we will provide a quote for your approval.

What is your hourly rate?

Whenever possible, we will provide a fixed price estimate before we get started. In some cases we use hourly billing where tasks are small or the scope is not fully known to give you more flexibility.

Our standard hourly rate is $120 plus GST per hour.

For clients on one of our plans, our rate is $100 plus GST per hour.

What web host do you recommend?

We typically recommend SiteGround.com. They specialise in WordPress hosting and provide very affordable hosting plans. They also provide daily backups on some plans, which we encourage for the sake of multiple redundancies.

How does billing work?

When you first sign up, you will be set up with a recurring monthly direct debit using Ezidebit. You can edit or cancel your website support plan at any time by email info@buzzwebmedia.wpmudev.host.

Can I cancel at any time?

Certainly.

We’re all about building long-lasting valuable relationships with our clients, so we would hate to see you go but understand there are any number of reasons for making changes in your business.

Request a cancellation via email to info@buzzwebmedia.wpmudev.host, and we will immediately stop the next payment.